Water Care Troubleshooting

Maintaining clean and clear water is simple with your Aspen Spa but here, we’ll address some of the more common water care troubles you may encounter, as well as provide solutions and preventative measures.

  • Solution: Clean filters with Filter Cleaner
  • Preventative Maintenance: Clean/Soak filters in Filter Cleaner or Degreaser monthly.
  • Solution: Shock spa with oxidizing shock.
  • Add a clarifer to coagulate the organics.
  • Rinse Filter.
  • If necessary, you will need to add a dose of sanitizier.
  • Preventative Maintenance:  Set up a bi-weekly routine of oxidizing shock and clarifer.
    • Solution: Run jet pump(s) and clean filters with Filter Cleaner!
    • Preventative Maintenance: Clean/Soak filters in Filter Cleaner or Degreaser monthly.
      • Solution: Drain, clean and refill the spa. (if it’s not below freezing!)
      • Preventative Maintenance: Remember to drain and refill every 90-120 days.
      • Solution: Shock spa with oxidizing shock, add sanitizer, and adjust pH to recommended range; keep the cover open and power the pumps/jets to help oxidize the chlorine.
      • Preventative Maintenance: Maintain pH and sanitizer levels more carefully .
      • Solution: With the cover up and the jets on to help oxidize the chlorine with oxidizing spa shock and adjust pH with to recommended range
      • Solution: Wipe off scum with a rag or non-abrasive pad.
      • If severe, drain the spa.
      • Use a non-soapy tile and vinyl cleaner to protect the spa shell, and refill the spa using normal procedure.
      • If deciding to drain the spa, consider flushing your spa to deep cleanse the spa and the internal pipes.
  • Solution: Add Defoamer and Shock. (Keep in mind, if you use defoamer consistently, you will need to drain your spa more frequently)
  • Preventative Maintenance: Use Oxidizing Shock twice a week to oxidize unwanted organic material.
  • Solution: Add Calcium Hardness to obtain 150-400 ppm calcium level in the water.
  • Preventative Maintenance: When adding make-up water or freshly filling the spa, have the calcium level tested.
  • Solution: Drain and refill water.
    (ONLY IF IT’S ABOVE FREEZING!)
  • Preventative Maintenance: Drain and refill water at least once every 90-120 days and replace your silver ion cartidge.
  • Solution: Add Stain&Scale to sequester minerals in the water or add Metal Magic to remove the metals from the water.
    (rinse filters 4 days after using metal magic).
  • Check pH level.
  • Preventative Maintenance: Test pH and total alkalinity and maintain proper levels.
  • Stain&Scale or Metal Magic should be used each time the spa is filled.
  • Often this means that your Ozone Purification System has expired.
  • Just like with your town’s water, without a functioning ozone system, more chlorine is needed.
  • Like theirs, your Hot Tub’s system has a limited lifespan.
  • Call your local Aspen Dealer if you need to replace your Ozonator.
  • You may also need to replace your Metal Foam or Nature 2 Cartridge if it’s been more than 4 months.
  • The Metal Foam or Nature 2 works together with the ozone system to keep your water crystal clear, reducing the need for chemical additives.
  • Solution: Adjust pH and shock spa with sanitizer.
  • Preventative Maintenance: Use Oxidizing Shock twice a week to oxidize unwanted organic material and maintain proper sanitation levels
    • Solution: Shock spa with oxidizing shock and increase sanitizer level.
    • Allow free chlorine level to drop below 5ppm before spa use.
    • Clean filters with filter cleaner, not just a rinse.
    • Preventative Maintenance: Use Oxidizing Shock twice a week to oxidize unwanted organic material and maintain proper sanitation levels.
    • *** If you are uncertain about the sanitary condition of the water, it is best to flush or purge the spa, drain it and start over with new water.
    • Always clean your filter at this time.
      • Solution: Adjust total alkalinity and/or pH to recommended levels.
      • Use Metal Magic to remove the metals in the source water (remember to rinse filters 4 days later) or use stain and scale to sequester the metals.
      • Preventative Maintenance: Test pH and total alkalinity and maintain proper levels.
      • Stain&Scale or Metal Magic should be used each time the spa is filled.
      • Solution: Adjust total alkalinity and/or pH to recommended levels.
      • If scale requires removal, drain the spa, scrub off the scale, clean shell with non-soapy cleaner and refill the spa.
      • Preventative Maintenance: Test pH and total alkalinity and maintain proper levels.
      • Stain&Scale or Metal Magic should be used each time the spa is filled.